CHOICE membership

COVID Poor Service from Camper Van Company

We rented a camper van from Maui operated by the THL company in Belmont Western Australia for five days. They refused to allow us to inspect vans to decide on the most suitable because of Covid risks. When we picked up the van they refused to come outside to brief us on the operation of the van which was quite complex because of COVID risks. Because of this we ended up with the wrong van and had no idea to operate it. How ever when we dropped it back they scurried outside to check the van without concern for COVID. It should be noted that at the time that WA had no recorded community transmission.

A bigger problem, is that they demanded that the van be returned at 2.30 pm some 19 hours early because of their reduced operating hours because of COVID. Usually a hire vehicle is rented on a 24 hour clock so the van was picked up at 9.30 am on Monday and we should have been able to return it on Saturday at 9.30 am. Not possible because of COVID. I tried to reason with staff and asked to speak to the manager who refused to come out of the office.

The van was not clean. They did not supply toilet deodoriser. The bed was too hard and too short for an average person. They insisted that the gas bottle be refilled which was impossible. It could have been swapped at any service station rather than replaced.

3 Likes

3 posts were merged into an existing topic: COVID-19 Poor business behaviour