I booked 3 return domestic flights just before the first COVID lockdown (March 2020) with online booking agency Opodo. I cancelled the flights in April 2020, and have struggled since then with Opodo to get refunds. After about 8 months I got a refund of the Qantas sector of my flights, but am still awaiting a refund of 3 Virgin Australia flights. I had a lot of patience due to the COVID situation plus Virgin going into receivership, but 18 months is a bit too much! I have tried ACCC, but they tell me that they only deal with Australian companies. I tried getting the money back from Visa, but after a lengthy delay they couldn’t help me either. I cannot speak to anyone at Opodo (registered in London), but keep getting ridiculous messages on the Live Chat line, and am still out of pocket $973.81, with no light at the end of the tunnel. Any suggestions will be gratefully accepted. Thanks in advance.
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