My 78 year old mum booked a family (15 people) once in a lifetime trip to Fiji with Virgin using Flight Centre. After 5 months got the accomodation $44,000 back with loads of persistence from us. There is $16,000 in flights with Virgin she hasn’t got back. We contacted Flight Centre very, very early who asked us to just hold on and wait and we’d get a better outcome from Virgin. We only ended up with Travel Credits after 13 months - with about 1.5 years to use them. Given we were far earlier than others in requesting our refund and followed Flight Centre’s advice we feel mum should be refunded bc it’s their poor handling that resulted in this huge loss to her. Has anyone heard of others getting Virgin refunds? Any help is really appreciated.
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