Welcome to the Community @Advice4me.
This topic is about Choice staff collecting information rather than assistance. It is a bit of a balance whether certain posts are more appropriate here or being merged into the following.
Those seeking guidance/advice on their particular problem should see the [long] topic.
Perusing it will reveal travellers who have had similar problems getting refunds from the range of travel providers, links to the ACCC and Choice advice on rights, how one might seek refunds or extensions, and how other members have tried, sometimes prevailed, and sometimes were stonewalled.
