Have you also done the same to CND?
Maybe send the letter of complaint to the owners, which may still be Dave Trumbull and Will Davies. If you do, be very factual, non-emotion and present the evidence and chain of events clearly (including each and every contact). This may get a reaction, especially of you include links to the Choice Community Forum and anywhere else you have posted the problems you are having.
(footnote: great to see that you have installed COVID-19 app/COVIDsafe).
