Bunnings 'beat it by 10%' guarantee

Became aware of light globes with remote dimming control by viewing in IKEA family specials. $29 reduced from $39
I was in Bunnings and asked if they had similar, after a lot of confusion with unhelpful “team member” discovered they did have “smart lights” same one globe one remote for $39. When l asked about price beating policy and showed staff same product on my phone (only with IKEA name) “- no we don’t have IKEA products”!
“We’ll beat it by 10%…” doesn’t apply to same item, from competitors, if product renamed!

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Hi @wend,

Your topic is yet another aspect of how all companies apply their ‘beat the competitors’ claims but not the worst.

nor does it apply to the same product from the same manufacturer if the product number is different, and larger companies can arrange that for their stocks.

You might be entertained or surprised by some of the older posts re how it ‘works’ for the store.

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We could recruit wombats to produce them :wink:

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5 posts were merged into an existing topic: Monopolies Good, Bad, What If’s

A post was split to a new topic: Monopolies Good, Bad, What If’s

Thanks PhilT
Happy for you to put my post into correct section

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Hi
Recently bought 43 lengths of galvanized threaded rod from Grafton Bunnings for $470 . 150 kms away on the Gold Coast l found the product for $100 cheaper. Bunnings Grafton wouldn’t honor 10% cheaper saying the price guarantee also must include delivery to Byron bay
This amazed me because firstly l picked up the product at Grafton Bunnings and l was in the car park of the competition store about to purchase
The trade manager explained if l went to the Burleigh Bunnings they may honor the price Guarantee :crazy_face:

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Did the $470 include delivery to Byron Bay?

If so, what was the shelf price excluding delivery?

Bunnings price guarantee states:

Our lowest prices policy applies to any lower price on an item that is in-stock and available for delivery or collection on the same day from a competitor’s online or physical store in Australia. It applies where our competitor’s price (including GST and delivery charges), is lower than our price.

We recognise that despite everything we do to provide our products at the lowest prices we can’t always be the lowest at every instant on everything. So, if you find a competitor’s lower price (including GST and delivery charges) on the same in-stock item that’s available for same-day delivery or collection, we’ll beat it by 10%. Don’t forget this excludes trade quotes, stock liquidations and commercial quantities.

While it doesn’t specifically say delivered price, one can infer that if one is buying the product in Grafton when based in Gold Coast, that delivery may be required. This additional delivery price needs to be factored in when comparing prices between a local retailer and another retailer at some distance awasy as it could be argued that it isn’t comparing the same price at your house in the Gold Coast.

I would be going to Bunnings on the Gold Coast to see if they honour the price guarantee even though you bought it from Grafton. They may argue that you need to go to the store of purchase…

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Welcome to the community @Sjfbuilders

Assume the rod from both suppliers was hot dip galvanised to AS1214-2016, and also met the requirements of the Timber Framing Code for corrosion protection. IE the product is identical in material specification and coating system/thickness.

There have been industry concerns that some products being offered for sale may not fully comply.
https://www.qbcc.qld.gov.au/blog/tradie-talk/concern-over-conformity-threaded-cyclone-rods

A different shonky I saw at Bunnings today.

When I was driving my wife to the airport the other day, by Murphy’s Law, the garage door controller in the car would not work so I raced back inside to grab the spare one.

I removed the battery out of the problem one yesterday and it is marked “GP Ultra”, “23AE 12V”, “Not For Retail Sale” and “PB HG”.

I can only assume that it must be the original from when the house was built 20 yeras ago.

I had an Energiser alkaline A23 12V battery which I replaced the old one with.

I checked Coles, Woollies and Bunnings websites. Coles had Duracell 2 packs for $5.50 and Woollies had Energiser 4 packs for $10.00.

Bunnings website only showed Energiser 2 packs for just $3.99, so when I was in there today buying a few other items, I went to the battery display.

Yes, They had the 2 packs for $3.99 but also 4 packs for $9.49.

https://www.bunnings.com.au/energizer-a23-12v-battery-2-pack_p4410627?store=8079&gclid=Cj0KCQjwvYSEBhDjARIsAJMn0lgEcg8lwJsRdJHcL9N722pUfY0VFhaMkCAOE6uZieW_SHecKDoJXt4aAlWGEALw_wcB&gclsrc=aw.ds

https://www.bunnings.com.au/other-specialist-battery-cells_p0172686?store=8079&gclid=Cj0KCQjwvYSEBhDjARIsAJMn0lgdZ0KjF3o-QWZBSr6kyhmp2SRwbVvmU46jeaOcShCQpnyMOSOAsZkaAlAJEALw_wcB&gclsrc=aw.ds

Obviously designed to catch those customers who expect to pay less per unit for the larger pack.

image

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Today I had a win so I thought I’d share.
Product: Birdies large planter in ‘weathered iron’ finish. Bunnings price $185, but a quick internet search showed me it was available on the Birdies website for $179 with a flat rate postage of $12.50. We needed four, so ultimately it was $740 at Bunnings v $728.50 from manufacturer website. We have a 30 Day Powerpass account, effectively giving us 2 months interest free, so I preferred to buy via Bunnings. It was a special order item, so when I called to place the order I asked if they would price match. Initially they tried to refuse because with our Powerpass trade discount their price was lower. I thought that was a bit on the nose and I pointed out that their price - as listed on their website - was clearly higher than the ‘competitor’ (who in this case was also their supplier) and they said they’d look into it and get back to me. They sent us a message about an hour later agreeing to honour the price guarantee: total price $655.65. Happy days.
So our total savings: $84.35, for less than 15 minutes effort - I think it was worth it.

Also recently got JB Hi-fi to price match the realme C3 phone to the Woolworths sale price of $129, beating their sale price of $179 ($199 RRP). This was even though the JB phone was an unlocked/prepaid and the Woolworth’s C3 was listed as an Optus phone, they only cared that it was another Australian store. Great price for a backup phone to keep on hand for those times your good phone suddenly fails and has to visit the repairer, especially as it’s now on sale at Woolworth’s for $99…

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Hi @Mich, welcome to the community and thank you for sharing that great news and for also taking the time to use their promised discounts.

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A post was merged into an existing topic: Mattress reviews

I took the advert from a company called National tools which had an LXT Makita router for $50 cheaper than the Bunnings product. The machines are identical in every way except the packaging. The packaging only differs in product id number. Bunnings staff were pleasant but resolute that they couldn’t price match because the model number was not identical. She accepted it was the same router but needed it to have the same product number even though that was the only difference.

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Welcome to the Community @CS_12567

You will find many retailers play the same game with unique product numbers for their stock to make them ‘different’ and thus not eligible for a price match.

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Yep. It’s a scam. But …

Why wouldn’t you just buy the router from National tools? That Bunnings will understand.

Where did you end up buying?

Also to make it more difficult to do comparison shopping i.e. to discourage consumers from simply buying on price when it’s an identical item. In other words, they would do this even if there was no such thing as the Bunnings “won’t beat it by 10%” non-guarantee.

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Kmart and Officeworks used to sell kodak cameras and canon printers that were model xx11 the publically available was xx10

they were equal in the box, the difference was one was labeled with the Kodak brand label on the back of the camera. The printer was blue trim instead of grey.

They must have their ways still to do this, i’m just surprised how it can be considered economical to ‘manufacture’ a unique product in label only.

the 10% guarantee is like the wife offering me pizza on the day the wobbly tree in the yard falls down.

However after agreeing to that contract finding,
I find she has had the tree cut down to a stump.
The offer that was 50/50 balanced is now 99/1 unlikelihood :frowning:

When will i finally get pizza