From the ACL -
Approaching the retailer or manufacturer
The retailer who sold you the product or service cannot refuse to help you by sending you to the manufacturer or importer. You can approach the manufacturer or importer directly, however, you will only be entitled to recover costs from them, which include an amount for reduction in the product’s value and in some cases compensation for damages or loss. You cannot demand a repair, replacement or refund from the manufacturer.
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Who to claim a remedy from
Products
You can claim a remedy from the retailer if the products do not meet any one or more of the consumer guarantees, with the exception of availability of spare parts and repair facilities.
The remedies you can seek from the retailer who sold you the product include a repair, replacement, or refund and in some cases compensation for damages and loss.
The retailer can’t refuse to help you by sending you to the manufacturer or importer.
Note that a Harvey Norman Franchisees was fined $52,000 for what superficially appears to be similar misrepresentation as well as four others Four Harvey Norman franchisees fined for misleading customers about warranty rights - ABC News …A total of nine Harvey Norman franchisees have been fined for misleading customers since proceedings brought by the ACCC began in 2012, with a total of $234,000 in penalties.
If you are near the Myer you might wish to find a manager, review the HN cases with him and review ‘his’ possible liability for Myer fobbing you off.
