Good point, thanks. My friend is seemingly a tad slow to get back to me with answers to earlier feedback. Once I get that from her I will let her know your views.
You do have a few good points but I wonder if they are applicable in the EU, where the incident took place, as the laws and rules are skewed less to airlines than is the case in AU. For the sake of completeness I also asked my friend if she bought the flight sector(s) affected in the EU or in AU.
