3 years and a few weeks ago we bought a Hoover washer and dryer for our newly weds. At the time Hoover was The Good Guys house brand. There was a 3-year warranty. They worked well.
A few days after the warranty expired the dryer had a ‘machine down’ fault. Rang Hoover Appliances for service and they responded they would open a warranty claim with the manufacturer. it took a week to get an assessment visit, followed by a week to get the report - unrepairable.
The Good Guys no longer sell Hoover appliances but overnight a store credit was arranged since our model was no longer available. While we know we could have asked for money back under the ACL, a product survey concluded an Electrolux model from The Good Guys was one of the overall best replacement options so we were happy with the credit. Making it better, The Good Guys matched the best sale price from a competitor and threw in delivery.
It could not have gone any better. 4 hours after accepting / agreeing the new unit was in the laundry room. No to and fro having to quote the ACL either but it probably affected the ‘back room’ decision making.
Regardless well done to Hoover Appliances and The Good Guys (Northland Vic) for setting a high bar.
