Welcome to the Community @Hazel,
Yours is another chapter on COVID-19 Prepaid travel cancellations, a long topic that provided 'all the information available from our forum members, the ACCC, and Choice, but it does not apply to your situation having booked recently and with eyes wide open.
Booking and paying for any travel arrangement in these times continues to be fraught with peril for the dollars lodged even when the customer cannot be.
The ACCC’s formal advice is essentially when one makes a booking (especially under your circumstances) where you knew about a no-refund policy, that policy holds.
I presume you mean Carinya Village that sometimes shows as Carinya Lodge, or is that vice versa?
From their booking T&C they appear fairly hard nosed; there is not even a reference to rescheduling.
#### Booking Policy
50% of total booking cost is required to secure your booking Balance is payable 30 days prior to arrival and IS NOT REFUNDABLE NON REFUNDABLE/NO CANCELLATIONS
#### Cancellation Policy
Being a seasonal accomodation, all rates are non-refundable. Carinya is not responsible for weather conditions, personal emergencies, or other activities schedule changes. No refunds for early check outs.
They have essentially indicated that regardless, ‘your’ problem is not going to be their problem. What you have not indicated is whether you have asked for and also been knocked back on a credit for a future stay considering the unusual circumstances travellers and businesses are both experiencing.
It appears you need to rely on any goodwill Carinya Lodge might have and seek a credit, not refund. If knocked back on that I cannot offer any further advice.
