CHANGE OF MIND RETURNS POLICY
When I went to our local Woollies yesterday to buy some prawns, I returned 2 packs of biscuits which were the wrong flavour and I asked the junior employee at the customer dis-service counter to just refund them as I needed to buy other items as well as the correct biscuits.
She said that they did not do change of mind refunds and pointed to a sign on the counter.
I replied that it was not a change of mind but the wrong product so she finally found someone who was actually able to do a refund.
When I checked Woollies website recently, it stated that they were still doing change of mind refunds but the website has been changed.
However, this undated Woollies PDF still shows the old policy.
Woollies are too stupid or too sneaky to print the no change of mind refunds policy on their POS receipts/tax invoices, unlike Coles who clearly print it in the middle of every receipt/tax invoice.
EVERYDAY REWARDS 10% OFF.
When I went through the self service checkout yesterday, I was offered my monthly Everyday Rewards 10% off my shop so I actually ended up being 70 cents better off on the price of the biscuits.
As for the 10% discount, according to Woollies, you have to be a Woollies Mobile customer which I certainly am not.
They obviously have no idea as to how their system actually works.
When I bought some Jumbo King Prawns on 22.12.2020, Woollies had a sign showing the price as Special $29/kg and a 5kg carton with a sign showing the price as $145 a carton, normally $190 a carton, so normally $38/kg.
Yeaterday they had the same prawns with a sign showing the price as $32/kg and no mention of Special.
Never let the truth get in the way of a good shonky.
On 30.12.2020, our local Woollies had packs of refrigerated beef ragu lasagna dated Use By 31.12.2020 which had not been marked down despite some other varities that had Use By 01.01.2021 having been marked down.
I asked an employee if he could mark them down but he claimed he couldn’t and no one else could.
I replied “So you will just throw them all in the garbage tonight” to which he treid to claim they they could still sell them the next day.
A few days ago, they had a huge quantity of Primo honey hams in presentation boxes which were all Use By the next day and had been marked down from $24/kg to $12/kg, so unless they slashed the price, they would have all ended up in the garbage the next day.
Too stupid and too greedy to reduce prices more heavily and more quickly to avoid total losses.
The store manager previously told me that the “computer” provides a list of what gets marked down, when, and the price.
It confirms the old saying about computers “Garbage In, Garbage Out”.
When I went to our local Coles yesterday, they had marked down all the Garlo’s pies on the top shelf which were Use By 04.01.2020 but had missed the pack of Garlo’s mini sausage rolls and packs of Garlo’s mini pies which were on a lower shelf and were also Use By 04.01.2020.
I asked a staff member who went to fetch a handheld gadget and returned with another staff member. They took the packs away and returned with them marked down
The previous time when they missed a pack of the sausage rolls that were Use By that day, a person tried to mark it down but the system refused as it had already reached its use by date.
I guess that Coles are smarter than Woollies.