I have a trading account with a bitcoin exchange (Coinjar) that is a legitimate operator in this space. I’ve been with them for years and for the most part things go just fine with them.
In early January I transferred about $1000 out of a cash account on their site to my bank account. I’ve done it before, and I’ve withdrawn from them since. But on this occasion, the money never arrived in my bank account.
I’ve raised support requests, but they have not responded with anything other than an automated “we received your request” email. It’s been a while now, and I’m beginning to think I need the assistance of a consumer body to help unravel this.
Who would I escalate this to now that I’ve tried approaching the business multiple times and gotten nowhere?