At CHOICE headquarters we recently heard a story from a member who bought a vacuum cleaner we recommended only to be disappointed by the results. They persevered for several months, annoyed at the lack of suction the product offered and cursing their decision. Then one day after a particularly unproductive attempt at using the product to clean the floor they attempted to hit the power button with their foot, which slipped and activated another button they hadn’t really paid much attention to before. Lo and behold, the vacuum cleaner suddenly sounded like “Concorde taking off” and the suction was so strong they could barely lift the cleaning head off the floor.
Turns out they’d had it on the lowest suction setting the entire time they had owned it.
This story prompted us to wonder what other stories might be out there about when we consumers thought we’d been sold a dud only to realise our problems were due to user error all along. If you’ve got a story to share we’d love to hear it and maybe use it in an article.