Looking for forum members to share there experience of vehicle ownership with regard to reliability and manufacturer support.
I will open the topic with my opinion that Chrysler/Dodge/Jeep (FCA) in my experience is the worst make when considering the reliability of the car and the apathetic dealer response.
My daughter purchased a used low KM Jeep Grand Cherokee 4x4 a couple of years back, to tow her horse float and to be able to navigate muddy paddocks. The vehicle has had underwhelming reliability and subject to a number of compulsory recalls.
The dealer network is largely disinterested in doing the recalls, the car is currently subject to a airbag module recall because of a serious fault that can cause the airbags on some cars can to randomly deploy whilst driving without warning and although the recall was announced in the USA in 2012 Fiat Chrysler Australia (FCA) keeps fobbing her off with excuses about spares availability for over 2-3 years. In my opinion they are hoping the car will end its normal service life due to milage before they have to do it.
The car needs constant attention due to various sensor and electronic gadget and computer module failures and it now has travelled around 270,000kms, by comparison my wife has a KIA Magentis which has nearly 300,000kms and it has only every needed scheduled servicing done since it was new. it has never suffered any warranty claims or other inservice breakdowns or failures or needed any repairs. we live in the country and do long distances in our cars.
I maintain all my family members cars in accordance with the published service schedules, if my daughter was forced to pay a FCA dealer for the rectification of the number of failures and repairs it has required it would have sent her broke, or she would have traded it in or otherwise disposed of it long ago.
Look on Utube for the many hundreds of videos from upset FCA vehicle owners upset at the unreliability of their cars and the lack of support from FCA, some have gone as far to publicly destroying their vehicles to shine bad publicity attention on FCA.
I think the ACCC has the most amount of complaints per vehicles sold for FCA vehicles by a wide margin and the common thread is lack of support.