I sourced a hypoallergenic bed (mattress and slats) from an interstate (WA) supplier. The mattress and slats were delivered by road freight to QLD and were water damaged. The mattress was protected by plastic but the plastic around the slats (wood and timber veneer) was broken. Water has damaged the slats with swelling of the rails and mold in several places. I am ill from mold and cannot use the slats. I cannot even have them in my home as the mycotoxins from the mold and water damage affect my health.
Regardless of my health situation the goods are damaged and why should I pay premium dollar for something that is damaged.
I rang the delivery company as it's likely this resulted in the delivery and they referred me to the sender. The sender organised the courier as part of the purchase of the bed. I rang and emailed photos of the damage to the sender and he has referred the photos to a toxicologist?? He may be considering that i clean the mold off which will be impossible for most of the damaged areas are veneer and the mold will set in it. It looks as though the slats have been in storage too with a lot of dust in them.
I would like to know my consumer rights. I paid by bank deposit so my credit card insurance does not cover this.
I would like the slats replaced and in new condition without any damage.
Any advice is greatly appreciated.