A recall notice for Volkswagen Polo A5 MY2010-2014, Eos MY2010-2014 and Crafter MY2006-2016 supplied by Volkswagen Group Australia Pty Ltd due to defective airbags.
Volkswagen Group Australia Pty Ltd - Volkswagen Polo A5 MY2010-2014, Eos MY2010-2014 and Crafter MY2006-2016
PRA No.
2019/17797
Date published
25 Sep 2019
Campaign number
69Q7/69V5
Product description
Volkswagen Polo A5
Model Years 2010-2014
Supplied between 1 December 2010 and 1 January 2015
Front drivers side airbag inflators
2 760 vehicles nationwide
Volkswagen Eos
Model Years 2010-2014
Supplied between 1 January 2009 and 1 January 2015
Front drivers side inflators
1 454 vehicles nationwide
Volkswagen Crafter
Model Years 2006-2016
Supplied between 30 June 2006 and 01 Jan 2017
Driver front airbags
2 210 vehicles nationwide
Passenger front side inflators
1 423 vehicles nationwide
7 847 affected vehicles
Identifying features
VIN (Vehicle identification number)
See attached VIN lists
Polo A5 Nationwide VIN list.xlsx (44.34 KB)
Crafter Driver VIN list.xlsx (37.73 KB)
Crafter Passenger VIN list.xlsx (27.92 KB)
What are the defects?
Airbag inflator: As it gets older, a combination of high temperatures and humidity can cause the airbag inflator propellant to degrade. If an affected vehicle is involved in a collision triggering the airbag, the metal inflator housing may explode/rupture under too much internal pressure.
What are the hazards?
In the event that a defective airbag inflator ruptures, metal fragments may propel out through the airbag cushion towards the vehicle occupants causing serious injury or fatality.
What should consumers do?
Volkswagen will be contacting affected consumers. Owners of affected vehicles can also contact the Volkswagen Recall Campaign Hotline on 1800 504 076 (Monday to Friday, 8.30am-8pm AEST) or visit https://au.volkswagen.com.au/find-dealer/ to arrange for a replacement airbag inflator free of charge.
Consumers who are unsure whether they are affected can also use the Volkswagen VIN look-up/FAQ tool at www.volkswagen.com.au/en/about-volkswagen/airbag-recall.html
Alternatively, consumers can use their registration plate number to check if their vehicle is affected by visiting: http://www.ismyairbagsafe.com.au
We also recommend you visit https://www.productsafety.gov.au/newsletter/subscribe to subscribe to receive updates about current and future recalls as they are published.
Further information for consumers is available at: https://www.productsafety.gov.au/recalls/compulsory-takata-airbag-recall
Supplier
Volkswagen Group Australia Pty Ltd
Traders who sold this product
Authorised Volkswagen Dealers
Where the product was sold
Nationally
Responsible regulator
Australian Competition and Consumer Commission is the responsible regulator for this recall.
