The Airline Customer Advocate (ACA) reveals TigerAir received the highest number of complaints in 2016. However, CHOICE research shows that most complaints are “under reported”.
I did not want to start a new thread since Virgin already has a banner thread here, but this ‘half a report’ is troubling.
If we take this at face value their staff destroyed her electric wheel chair and their response after beng contacted by the ABC is to apologise and assist with her insurance claim. Note she was in a remote town with no mobility for the week, and Virgin’s offer of a manual wheelchair was not a solution.
If Virgin, or any other airline whose staff so destroy any customers property especially products required by the handicapped, is not directly responsible the question is why can that be the case.
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the management should look into the matter.
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