Hi @Jas71, welcome to the community.
This does sound very dodgy. These reviews indicate other consumers with similar experiences…
so you are not alone. It appears that they operate by bait advertising and then trickle feeding hidden fees/drip pricing, which is illegal in Australia. Unfortunately they are based overseas so Australian Laws can’t be applied to this particular business.
How did you pay them? If you paid by credit card, you may qualify for a charge back. Contact your credit card provider ASAP to get it underway.
If by PayPal, lodge a dispute and request a refund for misleading advertising and hidden fees…and service not provided
It is definitely a business to steer clear of.
