TripADeal packages - misleading and poor value for money
We have just returned from a TripADeal tour to Vietnam. We had some really bad experiences which we wish to share:
- We paid for 4 star but the hotels we stayed in were not - when we queried TripADeal it is because they use self rating as an indicator
- The trip was advertised as a tour - but it was not guided. TripADeal onsells your ticket to a Vietnamese travel agent that then onsells to other one day trips. There were numerous times when our tour was not met by guides when we arrived by plane, train etc. It was chaos.
- We booked on the premise of being provided family rooms. In the 6 hotels we stayed we only had access to one family room.
- They book the cheapest flights and had us flying out at 2.20am despite the fact we were traveling with children.
We paid $12,000 for this trip and could have booked it much cheaper on our own but we went with TripADeal because we felt it was a fully guided tour. It is not. Do not be fooled by the marketing language it is very misleading. I have now lodged a complaint with AFTA.