I received the below via email. The anecdote indicates a potential scam initiated via the TomTom website ( note that TomTom has confirmed that their technicians would not request extra funding). Has experienced a problem like this, where a scam is initiated from a valid source?
Had an interesting experience the other day. I have used Tom Tom navigation devices for a number of years without any problems. My Tom Tom died a few weeks ago after quite a long time so I decided to replace it as we were heading North on a holiday. I purchased the unit at Harvey Norman and took it home and connected to the Internet to see if there were any updates for the maps. The update would not complete but the unit was working OK. I used the Tom Tom site to see what the problem was. The site has an “assistant” that you can ask questions of (in writing) and the assistant told me that I needed to have one of their technical experts look at the situation. The “technical expert” rang me and connected to my computer. He had a strong Indian accent which combined with the low quality telephone line made things difficult. What I saw flashing before my eyes was the content of my computer. The technician claimed that my computer had been hacked and there was evidence of at least 65 hacks. He then said it would cost me $89 to have my computer ‘cleaned up’.
At this stage I was nervous that this guy was not the real technician that I should have been working with so I terminated the call. I regularly run software to check my computer against viral attacks and have not detected any at any stage. I had a friend who works in the industry also check my computer and he could find no evidence of any attacks on my computer. I went to Harvey Norman and received some advice regarding the situation. I rang Tom Tom in Australia (most difficult to find the telephone number) and they said it was most definitely not a Tom Tom technician as they would never request any extra funding for assisting a client. Since my computer’s contents had been available to a hacker I had to take action to remove my bank accounts from the Internet.
What annoys me is that the connection to the technician who rang me and committed the breach of my computer seemed to have been organised by the Tom Tom assistant. She told me that a technician would ring me to organise a scan of my computer. There would seem to be a big problem here that Tom Tom needs to investigate - either the connection that I made in the first place was a fraud or the assistant was involved in getting me onto a fake technician who was actually a hacker.