Dilemma…and some input would be appreciated.
I was looking forward to the installation of timber window shutters in my house. I went with a more expensive quote, with a 25yo company, as they offered (and suggested) colour matching with Dulux Natural White paint colour. This entire process is not a cheap venture, leaving little change out of $10,000.
First fit…and I wasn’t happy with the colour. I had spent hours and hours repainting my window frames in Dulux Natural White, as obtained from the Dulux centre. The boss agreed straight away and they dutifully removed all the shutters to repaint. I showed them the cans of paint, they took photos of formula and I offered a sample…which they declined.
Refit today…and the colour is still not a match. We’re comparing whites with whites, but for the money, I expect a seamless finish with the colours…or am I expecting too much? These shutters have a cream tinge.
I rang Dulux direct and asked them about their “recipes” which have stayed constant for this colour since 2000.
I’ve found the whole process exhausting, stressful…I’ve yet to contact the shutter company again…and I haven’t paid the final 20% (having paid 80%).
So my question is…am I expecting too much, when on my quote they list the colour as “Natural White” (having discussed it and pointed to it in the Dulux brochure…so there was no confusion there) and they are a slightly creamier. Is it too much to expect them to be the same?? Maybe my vision doesn’t equal reality?
Any opinions/input would be appreciated. I’ve tried to overlook it, but I find when I sit down, I’m just staring at the colour difference, and I’m not getting my $10,000 worth of enjoyment!
I might add, the company has been very good, and professional to deal with…so far, but I’m worried I might be turning into one of “those” customers!