Over the pandemic lockdowns I increasingly started to use takeaway delivery services a couple of times a week.
During the last six months, I discovered it’s often 20-30% cheaper ((before delivery fee) to order direct from stores than use these apps, as stores often load the fee charged by the delivery app service provider into the menu prices on platform.
For example a $20 pizza becomes $24 on an app, then you add a minimum $3 delivery fee and your $20 pizza is $27 delivered.
Sometimes the price difference isn’t obvious as a stores app price might look the same, but the default size is different.
This pricing practice is quite inconsistent and I don’t begrudge small business for recouping the cost to them, but I think there needs to be a lot more price transparency as the true cost of these delivery services is not just the stated delivery fee.
I don’t understand why this doesn’t get more attention from ACCC to ensure these services provide greater price transparency on what is effectively a platform tax vs the itemised delivery fee.