Oh well to add to the problems of the speed at which the NBN has been provisioned they are now placing a 6 to 9 month hold on HFC connections. This is to allow the NBN to fix the problems of those already connected. It appears that NBN Co are responding to the growing issues but there has been some talk that the delay was not sought by NBN Co but was rather in response to an ACCC demand.
I smiled at this piece from the Australian Financial Review and have included some sections below that I think are worth their weight in gold
"On Monday NBN introduced Australia to yet another new phrase to add to the broadband list. Alongside fibre to the node, fibre to the premise and fibre to the kerb, we can now add ‘glitter to the turd.’
HFC was one of the key aspects of Malcolm Turnbull’s pitch for switching from Labor’s “gold plated” fibre to the premise NBN, to a multi-technology-mix. He regularly pointed out the folly of Labor discarding it because it is capable of delivering fast speeds in the right conditions, and said it was already laid and good to go.
The fact that NBN is scrambling to fix problems should be acknowledged as yet another embarrassing setback, rather than dressed up as some kind of triumph of customer service."
"This is how NBN announced the delays in its press release: “NBN Co takes customer experience improvement program to new levels … New HFC rollout initiatives announced to help improve end user experience and retailer satisfaction.”
I’m all for looking on the bright side, but that is like an attempt at satire that would be rejected by the writers of ABC’s Utopia for taking things too far .
“NBN acknowledges problems for HFC customers and suspends rollout,” would have been the honest headline, but boring old sanity has long since departed the NBN narrative.
Disgruntled customers aside, Telstra certainly isn’t applauding NBN’s good news either, telling investors today that the surprise delay will affect its earlier financial guidance, as it will now have to wait longer for some of its NBN payments for the HFC network.
So rather than applauding NBN for its latest efforts in “raising the standard of service quality” (yes really) … the majority of us will just mark today down as yet another dispiriting stop off on the tortuous journey for a travel diary that will one day be entitled “How the bloody hell did we get here?”"
Some further articles on the delay (including one that refers to the possible involvement of the ACCC):