I need to seriously vent after my dealings with my local VW dealership. I have a 2yo Polo…which has done just over 20,000kms, and I paid for an extended warranty…five years in total (they give the extended warranties away for free now!).
Refuelling the car today and the fuel filler flap came off in my hand. It’s a thin plastic join onto a plastic arm and that had sheared off. Should be covered by warranty I thought…
Rang the dealership…had to speak with 3 people…I need to book it in and they need it for whole afternoon to “assess” it.
I was driving by, so called in…3 people looked at it and their opinion was it probably wouldn’t be covered under warranty…they couldn’t see any stress fractures, therefore not a manufacturing fault. Hello…it probably broke along the “stress fracture”. They still need it for formal assessment though.
What annoys me more, is if I have to pay for a replacement, it will probably cost me $200-$300. Super glue is looking very good at this stage.
I’d like to see the Community’s opinion…should this be a warranty issue? Am I fighting a losing battle?
Note: there are no visible signs that anyone has tampered with the fuel area, all the paintwork is in immaculate condition in that vicinity and I’m the only one who drives it and uses it.
Edit: My son is a mechanical engineer and I think he has summed this up quite well…“you can’t really tell anything regarding manufacturing defects from that but neither can they… If it did have defects it would break more easily and likely leave less fractures or evidence as there’s less stress involved”