I recently had a positive dealing with the Garmin Australia Team. I owned an Approach X40 watch for more than 4 years which had developed major grazing and chips on the small screen.
I rang their help line to ask if I could get the watch face replaced. The initial response was no, but they would be happy to send me a new watch for a special price. After a short wait their tech was back on the line to say that they could nor replace it as they no longer sold that model of watch. However, they would be happy to send me an equivalent watch for a reasonable price.
After further discussions we finally agreed on a Fenix S5 which did more than the old Approach X40 and actually looked like a watch and not a Fitbit. We then agreed on a price which was much less than I paid for the old watch and much less than the recommended retail price. I also agreed to send the old watch back at my cost, which I did the same day (Friday) at a cost of $13 Express post via AustPost.
The new watch arrived on the Wednesday by courier.
While I am still to test the golf feature all other facilities, including the connection to my Smartphone and computer by their app and the ability to change the watch face. Well done Garmin Australia.