My car (driver door) was bumped about as gently as possible to make a bend in it. I did not know I was hit except for the at-fault vehicle appearing in my window,
The claim was made through the at-fault driver’s RACV policy. RACV sold using their preferred panel beater pretty hard. It was two weeks waiting for assessment, then 2 months in the queue, then delayed another 3 weeks because the door (it had to be replaced because the crash barrier inside was compromised) had to come from Europe, and then 3 weeks in the shop, including 1 week for them to work out the power window (they finally gave up and took it to a dealer.)
When I picked it up there was an obvious loud wind noise from that window; straight back and the writer agreed it wasn’t right. So much for any pretence of QA. The window seal trim was not installed properly and after to and fro I had to work out what was wrong and show them. All seemed OK but weeks later I noticed the trim improperly repositions making a gap between trim parts with the window up. The shop takes the position it could be normal wear and tear (BS!) and considering the troubles getting the window to operate properly, and to seal the wind noise, did I really want them to take anything apart again. Classic!
The strategy seems to appear helpful while essentially stonewalling unless pushed hard. After the to and fro I have little confidence they know how to or could/would correct it, so as of today I am letting them win as it is a relatively small cosmetic issue and the wear and tear on myself going through the motions with them has been wearing.
I could push RACV who provide a lifetime guarantee on repairs, but apparently no guarantee repairs will ever be done correctly, however they will (go through the motions of) try and try and try…