Well yes the TCSG will be terminated but it will not be replaced by the Universal Service Guarantee (USG) as @david4 posted above, many are confused by what is going on and what Agencies are saying not least me so it is very understandable.
USO which is changing to USG is about supplying what will now be broadband to all of Australia but was about supplying Telephone services to all of Australia including Payphones.
Telstra will no longer be the responsible party for the USG
The last part not on satellite is referring to voice calls over satellite and satellite users are entitled to and should be keeping their copper connection for this reason.
What does this all mean in the end. Well it means there will be a guarantee, it will mean that the NBN Co will guarantee to provide a NBN service to remote and Rural areas. but it is still be threshed out by the Commonwealth USO Task Force:
"Our USO Taskforce is currently developing delivery options for the future USG and is consulting with representatives of regional and remote Australia and industry stakeholders.
As part of this work, the Taskforce is examining the feasibility and cost implications of a number of key issues, including:
- Alternative means of providing voice services to premises in nbn’s satellite footprint, recognising that nbn satellites are designed for broadband and not voice services.
- The potential impact on nbn costs and network design if premises currently serviced by Telstra under the USO migrate to NBN infrastructure.
- Where and when it may be appropriate for Telstra to reduce the number of payphones provided under the USO."
Does it mean a user will be compensated, this may not in the future be the case and currently is not the case as it was under the TCSG with Telstra. RSPs (Retail Service Providers who used to be called ISPs) however will be compensated for failures of service delivery standards by NBN Co under NBN Co's Wholesale Service Standards.
Telstra currently offers the below and you will note there is no daily penalty for failure of service:
"The nbn satisfaction guarantee is our promise to you that if you’re not happy within 30 days of connecting your nbn services, you can cancel without paying early termination charges and we’ll refund your first monthly plan fee and any hardware repayment costs.
Can I take up the nbn satisfaction guarantee?
If you’re an eligible customer and within 30 days of your nbn service being connected then you can take up the nbn satisfaction guarantee. The 30 days starts after the service is connected to the nbn network.
You are an eligible customer on a casual, 12 or 24 month contract and you’re:
Connecting a new nbn service with Telstra
Migrating to the nbn network with Telstra
You’re not eligible if you’re a customer of:
Belong (including nbn)
Moves (if you’re already on nbn moving to a new address with nbn)
If you port out/disconnect without calling
How can I take up the nbn satisfaction guarantee?
Simply let us know within 30 days of your nbn connection by contacting one of our dedicated Live Chat agents, or calling 1800 870 472
What will I get back?
We’ll refund your first monthly plan fee, any speed boost charges, hardware repayment costs you may have paid, (and any standard Telstra installation, connection or activation fees. We will also any waive early termination fees and you’re welcome to keep your hardware or equipment (except Foxtel by Telstra equipment if applicable). You’ll need to pay for any call charges not included in your plan or excess data charges you may have incurred. Non-standard installation charges or nbn co fees are not included.
I’m an existing Telstra customer but new to Telstra nbn am I eligible for the nbn satisfaction guarantee?
Yes, if you’re connecting to nbn for the first time with Telstra, you’re eligible for the nbn satisfaction guarantee.
What if I want to return to my old ADSL or Cable services?
Once you take up an nbn service at your address, you can’t move back to ADSL or Cable services on Telstra’s fixed network. If you take up our nbn satisfaction guarantee, you’ll be able to take up nbn services with another provider or simply no longer have home phone and broadband services at this time."
ACCAN ( Australian Communications Consumer Action Network) also note the concern that customers/consumers will currently have no real protection, the following is from an article they were quoted in (https://www.channelnews.com.au/consumers-at-risk-over-lack-of-nbn-service-guarantees/):
"ACCAN asserts minimum “connection, repair and reliability standards” must apply. The group has brought its concerns to the ACCC, as part of its inquiry into NBN wholesale service standards:
“Therefore, it is important that minimum connection, repair and reliability standards apply. While consumers deal directly with retail service providers it is important that incentives and accountability measures apply to the body responsible for delivering each element of the end-to-end services”
“Consumers currently do not have guarantees in relation to connection, reliability and repair timeframes for broadband and this puts their services at risk”."
The Wholesale Service Standards certainly do not protect the end user at all.
So contact your Federal Representatives (both House of Reps and Senate) and complain and/or offer suggestions (polite is best but I guess other ways might also work), contact the USO Taskforce (you should be able to locate a way to do so here https://www.communications.gov.au/what-we-do/phone/phone-services/universal-service-guarantee-telecommunications), put in a submission/contact the ACCC about the Wholesale Service Standards Inquiry via this site https://www.accc.gov.au/regulated-infrastructure/communications/national-broadband-network-nbn/nbn-wholesale-service-standards-inquiry