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Telco customer service runarounds and wait times

CHOICE is looking into the issue of customer service wait times at the hands of Australia’s telecommunications providers, such as Telstra, Optus, etc. Few customers would have avoided the runaround when trying to contact a telco to get a problem fixed. We’re wondering how long that runaround lasted and how many steps it took to get the issue resolved in specific cases, and we’re interested in your stories.

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You can find Andy’s article here.

Please still let us know about your bad customer telco service experiences below.

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Internode definitely has the best ADSL and NBN customer service, whilst Boost Mobile has very good mobile customer service.

As for Optus & Telstra?

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