Switching Energy provider

A few months ago I switched my power and gas bills to new providers. It went smooth and I’m happy with the new rates. Still, I had a feeling that the previous supplier (Dodo Electricity and Gas) had charged me more than it should have during the transfer process. This wasn’t clear from the latest invoice. Hence I called them and was informed that indeed, they owe me $250 I wasn’t aware of. A nice surprise. They are refunding it and this should be back on my card within days.
Being curious, I’ve asked Dodo what would happen if I wouldn’t call. The answer was that it would sit in my account as they need to speak with the account holder. Funny. They used the same card for years without talking to me and when they need to refund they need to add this hurdle. I wonder how much consumers’ money is sitting in such accounts forever.
So now you know what to do after switching …

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We recently switched electricity provider, leaving Origin. A final bill was issued (email and paper). There was an accrued credit of several hundred dollars on the account from Solar feed in. There was no advice on what would be done with the credit. The account had been closed several weeks earlier.

Yes, it required a phone call to establish I needed to request payment of the credit. Whether one needs the credit to go to a card, or …. a direct deposit was the most expedient. Previously Origin have also paid by cheque on request.

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Ditto.

As I was not paying by credit card, they certainly could not reimburse the non-trivial amount left from excess generation to a credit card. Instead I had to phone them to supply them with a BSB and account number, and jump through hoops to prove that the account was mine. Even so, it was all tidied up fairly quickly.

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I requested a switch of gas retailer on 18 January and they don’t expect to complete the switch until late April. How about that for an efficient and competitive retail market.

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Reticulated or bottled gas? If the former then that is indeed poor.

Gas transfers are usually after the next regular meter read after lodging the change. If one just misses a read the next one would be 2 months in Vic and 3 months in NSW, Qld, and SA. Not sure about WA, Tas, and NT.

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Or possibly pay for a special meter read. While only one month into a 3 monthly billing cycle we changed NG supplier in Brisbane last year. The new supplier arranged a reading for the end of month (no added cost!) to align with their billing cycle. We were surprised!

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But sometimes the old company passes through the cost, state dependent, and the cost of a special read can be much more than the potential savings of switching ‘right now.’

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