I came across a tv show on Stan recently that finished up last year. I had heard of the show, but had been unable to view previously. Watched an episode or 2 and fell in love it. Then started showing it to my mum, and again to my sister. So far have watched season 1’s 21 x 40 min eps 3 times in less than 10 days and am making my way thru season 2 at the same time. We all really love show and would love to be able to buy it on dvd, firstly because mum knows nothing about the internet nor owns a computer, but she can work dvds. We also have a crappy ADSL connection that is at the end of the exchange.
As the FTA network it aired on is owned by Disney, I contacted Disney Australia and New Zealand. The replied with the following:
"Thank you for your email.
Unfortunately there are no plans at this stage to release on DVD/Blu-ray in Australia."
I then tweeted the US Network it was on explaining I’m Aussie and was wondering if it was on dvd in the US, because would be willing to import it. They replied saying to get their shows on dvd to follow the link they gave, which landed on Disney US. So I sent a message to them, explaining all over again and that I had contacted Disney AU/NZ. They sent a reply saying:
"[the series is] unavailable and no re-release date has been set. We would be happy to share with the rest of our team that you would like to have this available for purchase again! Your feedback helps us build a better experience for all of our guests and is truly appreciated!
To see what great titles are currently available and coming soon, please visit www.disneydvd.com!"
The link they included automatically redirects to the Disney AU/NZ site. I wrote back to them explaining that the site redirects so have no way of checking that site without a VPN. Also told them it was disappointing due to the low quality of Australia’s internet, plus the fact that 1 of the leads in the series is Australian, and there another Australian in a recurring role from season 2. They replied back again saying:
"Thank you for taking the time to contact us.
Our offices only have information regarding the U.S. and Canada. Please contact our Australian office for assistance:
Buena Vista International Inc. (Australia)."
There’s also a spinoff of the series airing on the same network, with one of the Aussies as one of the leads. Stan currently doesn’t have the rights to it. That also isn’t on dvd. Also wanted to purchase the theme song to the show, but couldn’t find it available anywhere other than US iTunes. So I contacted the singer/songwriter through their website asking if it would be made available in Australia. Received a reply back from one of their reps today saying that unfortunately they don’t own the rights, Disney does, and Disney have only released in the US and not the rest of the world, and they don’t know why.
They are making it so hard for people that actually want to buy instead of pirate!
On a side note Stan has so much better customer service than Netflix!