Not sure anyone has had this issue or have taken notice of it. Spotlight on selling some goods eg Sewing Machines require the purchaser to keep the packaging in case they have to return faulty goods. If they don’t return it in the original packaging they will refuse it because the people they return it to will not accept it.
Under ACL this is to my understanding a breach.
“Products do not need to be in their original packaging to be returned. Consumers may, however, need to ensure the products are adequately protected for posting or collection. If the consumer is not able to take the products to the supplier in person, and the supplier does not have a complimentary pick up or return policy, the consumer may have to return them by post or another delivery service.”
"A supplier must not:
• offer a credit note, exchange card or replacement goods instead of a refund
• refuse a refund, or reduce the amount, because the goods were not returned in the original packaging or wrapping"
Are there other suppliers trying to pull the same trick?
Does Spotlight or any others who are identified need ACCC reminding of their stance being incorrect?