When my ex-wife and I were together, she was the sole owner of a vehicle and she managed the insurance of that vehicle. I was named as a joint policyholder.
After we separated my ex-wife had a car accident and made an insurance claim with SGIC. I had lived at a different address and had not had access to the car for eight months, but my ex-wife had not removed me as a policy holder. The claim now appears on my record. I now have to disclose this claim when applying for my own car insurance, which will affect my premiums.
I have contacted SGIC to request that the claim is removed from my record. It took several weeks to get any kind of response from them at all. When I called their help line, I was advised that only the Claims Department could provide any remedy and that they would call me back. I also used their online form to request a call back. Nobody from SGIC has ever called me. Finally today I got hold of somebody on their webchat tool who was from Claims. Her advice was that the claim was finalised and could not be removed from my record, but that it was really a matter for Sales and Service(!) as only that Department had access to my claims record. I believe this to be an unreasonable position, but the customer service rep declined to offer me a way to escalate my request.
I would really appreciate some advice:
- Should SGIC be more accommodating of my request, or must I accept that this claim will always be on my record?
- If I have a case, how do I escalate this within SGIC to get a proper resolution?
I’m hoping some of you wonderful people who frequent these forums can help. Thank you!