Samsung smart TV problems

[Tezza]

I purchased a Samsung Serif two weeks ago and have the same issue with ads freezing on SBS on demand whereas I had no problem on the old Samsung Smart TV. I spoke with SBS who eventually acknowledged the issue with Samsung TVs and advised it would take weeks to fix. I believe they have no intention considering the issue is not new so I contacted Samsung advising them of the fault and that it seemed to me a joke that they advertise on SBS yet you cannot watch the ad on a Samsung . They advise they will take action. I’m not holding my breath.