I have a Samsung smart TV, model UA40j6200 and overall I am happy with it. The problem is that when viewing Netflix performance degrades to the point of being unusable. The signal comes via NBN fixed wireless and a WiFi router. Neither of these have any problem when Netflix on the TV has the problem. Tests of network speed from the TV, computer or a tablet are all fine. I have sat and watched Netfix on my tablet through the same source right next to the TV when the TV couldn’t get Netflix. The TV has no other issues, it will play other material (such as videos on my computer shared over the WiFi) with no problem. After going for a few days to a week Netflix on the TV will start to slow down, buffer frequently or not show any content at all. It seems clear to me that the issue is with the combination of the TV and Netflix, not with either individually nor the network.
Netflix support says to re-boot the TV by turning off at the mains and back on a few minutes later. This works but only for a while before it has to be repeated. I have looked on the WWW and this seems to be a fairly common problem. Various fixes are suggested (including the one given by Netflix support) but they all seem to involved re-starting or re-loading the app on the Samsung TV that displays Netflix. Some views are that the issue is with the Netflix app on Samsung TVs (which seems a reasonable conclusion to me) and that Samsung know about it but will not or cannot fix it.
Has anybody else had the same problem?
Does anybody know a permanent fix?