getting runaround, five weeks later still no results
Welcome to the Community @margmenz272
Which company? What ‘runaround’ have you experienced?
In lieu of details for now, read about your rights under the Australian Consumer Law. Your rights differ depending on whether it is a major or minor fault you experienced. An issue in the linked ACCC text is that ‘within a reasonable time’ is undefined.
Search the Community for the many topics and posts referencing Australian Consumer Law and a ‘Letter of Complaint’ to get you going.
If you wish to add the detail, please do.