REPORTED AN ISSUE TO HOTEL MANAGEMENT
(ROOM RIGHT NEXT TO NOISY AIR CON SYSTEM) AND WAS DISMISSED - BLAMED FOR MY SITUATION AS OPPOSED TO ADDRESSING IT - NOT OFFERING A 50% REFUND AS REQUESTED)
I spent a night at an otherwise lovely place - the Jack Duggans Irish Pub now called the Commercial Hotel in Bathurst on Tuesday 20 September 2022.
I was given a double economy room for $79.00 for the night instead of the usual $119 for one person they would have charged according to their website.
I am on the Aged Pension and really appreciated the woman giving me that discount. She and the staff behind the counter at the pub were lovely to deal with.
It was about 8pm after a long dayās worth of travel from Sydney to Bathurst via train.
I dropped of my luggage in the room and headed down to the pub for a lemon lime and bitters.
Spent some time down there listening to their quiz going on and ppl having a lot of fun. Unwinding and chilling out.
Next quiz was identify this music by name - the guy played about 30 excerpts from songs which we enjoyed. Had fun about. I even got up and did a small bit of movement to one of them for fun.
After that the staff were wiping down the tables and it looked like it was getting towards closing time. I also felt my weariness again after the music bit was over so headed up to hit the sack.
I turned on the tv as I was undressing as havenāt watched a tv for a long time. Once I hit the sack I flicked between channels for a while to see what was on these day, then just slid off to sleep - turning it off before I went all the way down.
For some reason I woke up at 2.30am - went to the bathroom, and on return back to bed, noticed a noise that appeared to be coming from just outside the window from behind the building.
Like the sound of a front loading washing machine on the spin cycle.
A soft thump-thump - thump thump - thurmp thump.
Sound and soft vibration.
I got up and walked along the back wall of my room
Out into the hall where there was a back door directly on my rhs and long corridor on left.
Could hear it coming from behind there.
I was in Room 6.
I even went out front of the building after heading downstairs to see if anyone was there who would know.
Place was empty, locked up and no after hours number anywhere.
Back to room and just pulled out laptop as a distraction to help me get drowsy again. Didnāt happen.
The thump-thump was too much. Turned on tv again and SBS Chill saved my night by helping me turn off the sound of the thing. Between focusing on laptop stuff and music in background I eventually was able to filter out the sound, but not go back to sleep - noise was too much.
I looked at my receipt and was wondering if I should call the number on there, but was not wanting to wake anyone up. Their needs ahead of my own. Turns out they do that too, their needs ahead of mine.
The next morning I went down to reception a few times till someone actually was there - the door of the pub was slightly ajar.
I asked the staff member who I could talk to and she phoned Christopher Bell. He sounded like he had had a heavy night and we had woken him up. Strong sound of resentment in his voice. Said he would deal with it some hours later - maybe in afternoon - too late for me and after I was due to leave the place.
He agreed to meet me around an hour or so later at 10am when I was due to leave - their requirement of you to leave by 10am plus my train due to Dubbo.
I used that time to go outside to the back of the building to see where the sound was coming from.
It turned out to be an air con system right below the back door and a few feet below the back door of the place - right next to the entry door to my room.
I told him what had happened and he said it was my fault for not letting them know before 10pm.
Obviously had not listened to what I had told him about 2.30am
He said no one else has ever complained about it.
I said maybe because they are all drunk and I am not a drinker.
Said it was my fault for not letting them know before 10pm so they could put me in another room.
Even after I reminded him it was at 2.30am. Had not noticed it before then.
So was either not listening, wanted it over, half asleep, or ignoring what I was saying.
He said it was my fault over and over again.
I asked him why he wasnāt addressing the situation - a customer was letting him know that the hotel was apparently knowingly putting people in a room with issues.
He said no one else had ever complained about the room.
He said should have told them before 10pm a few more times - it was my fault for not doing that . . . said I hadnāt noticed it before then - may not have even been happening, not sure.
I asked him for a $39 refund of the $79 I had paid, as I have at least gotten some sleep.
He phoned someone - owners he said - and they said no, no refund because I hadnāt told them before 10pm so I could be put in another room.
Total waste of my time as I had to head to the station now asap.
Asked him for his name - Christopher Bell, he also gave me the email address of owner Corrina.
I have been doing a lot of research today into Young Hotel Group who bought this place.
Wanted to make sure no one else has this experience.
Phoned the hotel again today on 02 6331 2712 to talk to someone - said I had decided to swallow the $79 repayment as I had been given a discount up front but just wanted to know that they would not let that room again without doing something about the noise issues.
Was put onto Christopher Bell again - and he said there is nothing they can do.
I said sound insulation.
He said that they DID have an aircon thing behind there.
Would warn people who they let the room to in future about that noise issue.
As if . . . .
I said, ok looks like I have to do something about it from my end after all.
Contact local council, consumers orgs etc.
He then feigned good wishes before I hung up.
So here we are . . . whatās the answer
REALLY welcome some inputs as willing to spend the time doing what needs to be done
Cheers and thanks for your time reading this
Lorraine