As I mentioned previously, when the cornonavirus was detected domestically, the big 2 supermarket chains decided to extinguish their change of mind refund policy.
A year later or so, Coles reinstated it.
Woolworths did not.
Instead, months later Woolworths introduced an exchange policy for change of mind purchases. That is, one could exchange the goods returned for other goods, but no refund was possible.
This was my experience in all but one Woolworths store. This one DID offer refunds and I was happy I found it.
This morning I visited the same store to return an item (non food) I bought in error (as I had several of them already). The product was unused, unopened and a far away use by date. I had the receipt (I paid cash) and my purchase was made 2 days ago.
I did not mind the grilling I got by the manager of the store (who the sales assistant referred my refund request to), but I was VERY surprised that even though I paid cash for the good, I was told the refund will be via a card (debit or credit).
I told the woman that such a refund is not legal as consumer law states that the refund MUST be made in the same form as the original payment was made.
She replied “I am only following company policy”.
I did not argue. I tapped my card and was out of there.
Should this matter be brought to Mr Banducci’s attention (the GM of Woolworths)?
I suspect the reason for this new practice is to keep track of returns as they can link my CC number to the return.
Is this an invasion of my privacy?
On the matter of privacy, years ago I stopped swiping/tapping my Woolworths’ Everyday Rewards card when shopping. Amazingly I still receive emails on a regular basis mentioning upcoming promotions, which uncannily reflect my recent purchases. I conclude that Woolworths track my and others’ shopping habits with their CC card (which was used when the Everyday Rewards card was previously swiped/tapped), notwithstanding the customer’s non use of the rewards card should indicate the customer’s disinterest in that product
My CC card has with neither my consent nor knowledge has become a de facto rewards card.
For shame Woolworths.
This is yet another in the long line of reasons that I prefer Coles.