Experience with Qantas’s help desk is frustrating and a cynical strategy to minimise refunds or legitimate changes to schedules requiring a new booking. On-hold wait times of up to 6 hours, bumping from one operator to another, nescessitating further hours of waiting is our experience of Qantas’s service. This coupled with cancelled flights leaving us stranded with disengenious and inacurate information is a direct reflection on the leadership culture and a monopolistic mind set. Let us hope their extreme poor performance does not stretch to safety and engineering.
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