Noted there is now a legal action involving one of the competitors - Fedora.
While this concerns the conditions and payment of delivery drivers it raises two concerns in common to Uber Eats.
Firstly the suggestion that if Uber Eats does not provide the out come you require the best solution is to take your custom elsewhere. Are the alternative services any more reliable or better when they also use the same business model? Any small genuine local and socially conscious startup faces an uphill battle against the giants such as Uber Eats.
Secondly companies such as Uber Eats, Fedora, etc have a business model that shields them from the responsibilities enforceable on any local competitor.
It’s possible that as consumers/customers we could beak their business model by refusing to use them. Perhaps there are not enough of us with a social or moral compass pointing in this direction?
It is no surprise that there has so far been no direct answer to the question first asked by @FarmerRaq.
Uber Eats and the like are not able to be held to account by Australian consumers in the same way an Australia only business can be. This as we are seeing affects not only consumers, but the food providers and delivery drivers.
There are also implications in respect of GST collection and taxation receipts. It’s note worthy that at State Government level another online service - ‘Online Gambling’ is now being taxed at source on transaction value. The same could be applied to all services delivered through foreign entities.
Alternately Uber Eats could set up a solely Australian Entity with 100% of the services delivered and income taxed in Australia. Let Uber then take its share of the after tax profit and no more out of the country.
Of course this will not happen because it would expose Uber Eats to all Australian Federal and State laws and regulations.
Of course the Australian Federal Govt could change the rules however both major teams in Canberra were falling over each other to sign up to then TPP. The views of many experts outside parliament suggested that as consumers the TPP was a bad deal and weakened our protections and freedom of choice.
As consumers we desire in one instance to transact with overseas business for goods, services etc. In the instance we don’t get what we asked for as Choice has advised in other topics - consumers have limited recourse for remedy.
Reputation is everything.
In the old days you could call the local take away, have them order a taxi and you paid for the taxi on delivery. You don’t need Uber to phone your local chef or make a credit card payment ( consumer protections apply) for the meal.