Pool light

[PhilT]

@PhilT

It is unlikely your light is a one off design.

Yet proven that it does not have a field replaceable bulb…

@lazydaisy

it’s the GKRX retro series from Spa Electrics

@grahroll

It is a sealed all in one unit.

@grahroll

As it is sold on the basis that it has top durability year after year and has a rated lifetime of 50,000 hours they need to uphold their sales pitch.

For the purposes of assisting @lazydaisy I trust this discussion has come full circle. The choice is to replace the light with a like light where she will need to seek warranty cover or worst case buy the entire package w/bracket, or replace the light with another brand and model.

@lazydaisy

I contacted company and they said to post it back at my expense.

@grahroll

You need to post it back if claiming under Australian Consumer Law (ACL) but keep the receipt as the reasonable costs of postage/transport are claimable if the light is found to be faulty/defective.

@lazydaisy, please let us know if you get a warranty replacement for your light.

If they decline and you need to ‘go formal’ and are unsure of the process the ACCC link @grahroll included is the ‘top level’ to begin, and you can search the forum for ‘Australian consumer law’ and ‘letter of complaint’ where you will get many hits, that include links to Choice and ACCC pages, as well as tools and advice on the process as well as your rights.