I’ve been connected to NBNCo for a year+. However recently, when using my phone to just about any organisation/company, Gov’t Dept, even NBNCo and Telecommnication Ombudsman, where you are immedeantely presented with options to deal with your specific need, it requires you to enter a number on your phone keypad to get any further, the keypad entries aren’t recognised. Very few orgs have a fail safe option, ie, if you select nothing you are transferred to the operator, but the latter is extremely rare. Instead you loop infinitely around options, unable to make phone contact at all. This may even occur with more life critical services, I don’t know.
This is recent, so suggests a change to the NBNCo technology created the issue.
There may be get arounds, for the individual, my ISP has said it is probably a NBN router issue. That seems odd as it has worked fine for over a year! So guidance there might be handy. Sounds like an NBNCo and/or ISP task.
However, if as I suspect this is a systemic issue, created initally by NBNCo, I feel they ought to be involved in the solution at there end and at the setup end.
Further all organisations need to be made aware of the issue so that they include a fail safe option to their operator.
It is one thing to hope that the technically savvy will resolve this, but those that are not, and those in life critical situations, it is unreasonable to expect lay people to resolve this.