Well … here I am 3 months later, and still struggling to get Princess cruises to show even a modicum of common sense.
My cruise is still forging ahead, but Princess still is unable to either (a) reply to emails (b) response to 'phone calls
(c) return calls or (d) resolve my questions.
I have just penned a letter to Carnival Australia, seeing that none of the normal avenues of communication work. Along the way, I asked Princess to pass the whole thing to my travel agent as I was tired of trying to get any sort of response directly. Initially, they told me this was not possible as bookings must be either made by an individual or an agent - but cannot be transferred. That was weeks ago.
Today, having given up on dealing with Princess, I received an email out of the blue telling me my cruise had been cancelled. No explanation whatsoever. This, after spending thousands of dollars on accommodation, air fares etc.
It transpires that Princess finally conceded that my agent could manage the booking, but to do so they had to close one booking and re-open it in my agents name. This generated a cancellation notice, but no explanation. Amazing.
When I asked them to send me a letter explaining this, they told me they could not, as they had no way of contacting the initiating department. In any event, now that my agent was handling the case, they can only send communications to that agent and not me. I keep believing that Princess could not get any more unbelievable, but still they plumb new depths of stupidity.
I shall await a reply from Carnival … if anyone there knows how to read.
It’s a bit surreal. All I want is a statement of account telling me how much I owe and how they calculated it. Not a big ask.
Now I’d also like to know why they have a Complaints Section that does not reply to complaints, and a “Customer Solutions” Officer who does not find solutions.