I purchased a memory foam, contoured pillow from a chiropractor 2 months ago: it was not what I would call a cheap pillow, but for me a really good pillow is important. I had been experiencing headaches and neck strain around the time of beginning to use the new pillow however it was not immediately apparent to myself, my chiropractor or another physiotherapist that the pillow was the cause of my headaches and neck strain. The issue was confused somewhat because I do experience issues in and around that area prior to purchasing the pillow and still do have issues however nowhere as acute and painful as when I was using the pillow. Eventually I figured it out, stopped using the pillow, went back to using my old pillow (for now) and immediately had a positive response and far less pain. When discussing this with my chiropractor they seemed to be in agreement that the pillow was the culprit for the extra painful headache and neck issues. When I asked what should happen with the pillow I was told I could not return it however I insisted I was not happy with having an expensive pillow which I could not use. The chiropractor did relent and is sourcing a replacement pillow which can be adjusted to suit different height and I am confident that this will solve my problem. The chiropractor indicated that they would be unable to return the pillow and would have to “throw it in the bin”, so I might as well keep the pillow and they would organise the replacement free of charge.
I have two questions:
- Is it right that I should be able to return the pillow for an exchange or a refund?
- Is it right that the chiropractor would be unable to return the pillow to their supplier?