Hi, just like to share my current problems with Optus.
I have been a customer for over 15 years and for the last 4 years I have a solid 100Mbs download speed anytime of the day. I am on cable and a $75 plan and get unlimited calls, data and a fetch box too.
The NBN is due and optus is offering speeds of 45Mbs on its 50/20 plan, no fetch and the same price.
A neighbour is on a $60 plan. He has been offered 50/20 for $60, unlimited calls and data. Far superior than is offered to me.
Optus refuses to put me on the $60 plan because I was paying $75.
Once you have paid a price with Optus they will only move it higher and the help desk is unable to put you on a lower plan.
If I go with the $75 plan they will give a $10 rebate for 6 months which maybe extended at their discretion. If I choose to leave then I have to pay the extortionate leaving fees and pay out the modem.
Solution…buy my own modem from Officeworks and leave if the price does go up.
Not the best but I would recommend anyone to use a general web email and be willing to burn your internet provider.