I am currently enrolled with an online training provider. Students of my course have been rallying and in late August submitted a group complaint signed by 40 students regarding its poor quality and substandard implementation. The provider said it could not consider a group review.
Despite indicating that it would not consider a group complaint, the college has recently admitted to the limitations of the course to the students, through its social media accounts, online portal and through direct contact with some students. The provider has said it will review one-third of the course - but not all - and said it would get back to students this week on the timeframe for review.
This past week 46 students - myself included - signed a second petition/complaint seeking their money back, based on the course not being fit for purpose. No-one would never have purchased the course had we known the extent of issues.
Students are now putting their studies on hold because of this review. Why, after all, would anyone continue to pursue a course that is about to be reviewed?
A group complaint has also been submitted to ASQA about this course which is currently being investigated.
My question is: Should students really have a right to a refund given that the provider is admitting its course limitations? Because they are not committing to review the full course, only one-third? If not, what sort of time-frame is reasonable for this review to be completed?
Thanks in advance.