Thanks for the question, I’m happy to answer as best I can It is indeed covered in the same internal discussions, we are always very keen to hear from people who interact with our communications, campaigns and of course the discussions from our valued Community members.
Using the example of the hamburger menu, we have received the above suggestion of a potential improvement. We also take into consideration earlier comments where people seem to like the Discourse platform, and I think that the sentiment in the past about the software has been mostly positive? We will also consider emails, comments from external parties that come across the forum, advice from our internal UX team, digital developers and more.
As we’re taking this on board and discussing improvements, we’ll consider the resources required, the potential risks or detriment to making the changes (or not making them), our existing priorities and we also need to factor in changes that are occuring at a top level in the organisation such as branding changes or how other teams are going about their strategic goals. We’re also always looking to implement the best functionality on an accessibility level so another quesiton is to include a view to look at things from that perspective.
With those points in mind, we then have a multitude of factors that contribute to what we can implement and when. Some suggestions we can implement more easily. Sometimes changes occur in line with what’s happening at an organisational level, such as if we update the styling or design of other areas at CHOICE. We may need to consider technical factors - how would a change to our menu system effect mobile device users, for example. If it’s a benefit to both mobile and desktop, does this shift our priorities? These are the type of things we talk about and more when a suggestion is made.
As a member based organisation, it’s very important that we have an open dialogue with our members and supporters, and more broadly all Australian consumers. Looking at things from the inside, it’s great to be a part of such a unique place that allows us tp devote considerable time to things that other operations simply could not manage. Having said that, if there is an instance where we have failed to meet expectations (and I know there are suggestions that we have not yet addressed) or there is anything else we could look to improve, please continue the discussion either here, in a direct message or via email - you can get me direct at email@example.com.