I purchased a meal from MOS burgers on the 7th April 2019 and 5th May 2019 as discount was still advertised on RACQ ( up till 27th May 2019 - http://www.webcitation.org/78fkf15ZO as being available but via email was told it was not available for the month of May. I received a credit for April but not May. I told RACQ via the online contact form that discount was still advertised on the 16th May 2019 but RACQ still didn’t update the website till I prompted on the 27th May 2019 11 days later. It’s a small amount but it’s the principle of the matter.
RACQ does not have a general corporate email to escalate this further despite ringing after hours asking for this.
Please see my post to RACQ Social media asking for response.
It appears RACQ prefers to filter all contact through it’s web services.
There is a choice of options on the following web page, including corporate and general as well as other sub headings for more specific areas of the RACQ business.
Previously using this approach I’ve been able to prompt a direct response from the RACQ staff in the relevant area leading to contact via email and phone.
