I’ve just sent this to ASKtheEXPERTS, and they suggested I post here too…!
In April 2018 we watched with excitement as our local housing estate had the NBN service rolled out and in October 2018 we signed up (via Telstra) for the NBN 50/10 package, we also signed up to Sam Know’s speed monitoring program run by the ACCC (https://www.accc.gov.au/consumers/internet-landline-services/monitoring-broadband-performance) so we had an independent way to track our speed and usage.
When our service was activated we were surprised to find we could only receive the fibre to the node (FTTN) service, with a maximum speed of 21Mb down / 1mb up (unstable) and 11Mb down / 512kb up (stable), further investigation (after ruling out fault house wiring and our modem) it was identified that our house was 1.9Km away from Node. We also discovered that other houses closer to Node were being provisioned with Fibre to the Curb (FTTC) even though they would still get faster speeds being so close to the node (See the rather useful http://nbnmtm.australiaeast.cloudapp.azure.com/ for details about the levels and types of NBN service available).
We have changed providers several times now (Telstra, Aussie Broadband, Click Internet and soon moving to Superloop), but it is evident that all the RSP’s are happy to advertise that they can provide speeds up to and including 100 Mbps to our address. However each time the service is activated by the new provider we see the same maximum low speed 21Mb down / 1mb up (unstable) and 11Mb down/512kb up (stable) – when I point out that these speeds are below NBN’s advertised service the RSP support shrugs their shoulders and says that they cannot do anything about it…
So my two questions:
Why are RSP’s allowed to advertise speeds that simply cannot be delivered, particularly now that actual speeds are known by NBN?
Is there anything I can do, to resolve this issue about our address not receiving the minimum speed, particularly given this is one of the last areas to get NBN?
Any advice greatly received
Taylors Lakes, VIC