CHOICE membership

NBN Notices vs Scams


I get my internet from TPG, and receive NBN-quality service at a level faster than NBN itself delivers to those who have it. I have however now received a hard-copy snail mail and a recorded phone message telling me that NBN is now about to be connected where I live and that my existing service will be terminated when NBN is connected. Very soon.
I called TPG. They checked and said this NBN advice was nonsense and that nothing would be disconnected.
Has anyone else had an experience like this?


Yes I have similar experiences. I get phone calls saying if I don’t convert from my existing internet service to the NBN my internet will be disconnected in 48 hours. These say they are from the NBN. The number the call is from is nonsense. The recorded voice is female and Oz accent, I have to press 1 to speak to a human. I never bother.

Some phone connections on copper wire will be disconnected after a period of time once the NBN is available. Apparently SOME old copper wires will be deactivated. Not all copper phone connections will be cut, if you have fixed wireless NBN for example you can still have copper phone lines.

I don’t know if there will be any pre-NBN internet services compulsorily cut once NBN is available but I am certain that these calls I get, and many others, are scams. I already have the NBN.

There are so many variations on the theme wanting to steal your personal details, your credit cards details, to get you to pay money to the (fake) tax office or similar, or to enslave your computer for nefarious purposes by getting you to download dangerous software.

The standard procedure is to always stop and check with a reliable authority any time somebody sends you an email or phone call making any threats or alerting you to some imminent catastrophe. Almost all will be scams. Do not panic and do what they want! These people prey on your fear, they want you to be frightened and to make a quick decision. If you are unsure take your time, the chances are the catastrophe is non-existent.


I also get the same phone call as mentioned by @syncretic . Definitely a bogus call . I have my email address registered with NBN Co and receive updates from them about the connection schedule of fibre optic in my area .


Certainly the NBN service when in place will eventually mean the cessation of your current services. They have a cut off day that once an area is NBN connected, starts it’s countdown. In certain situations mostly HFC there is no countdown and the switch over is immediate.

If you are to receive Fixed Wireless or Satellite you will be able to retain your copper telephone line but you may or may not be able to continue to receive ADSL depending on a number of factors that are not very clear so as to be easily understood by the public.

NBN Co certainly send out advice re the commencement of their service in an area as it is part of the process so that the timer can commence. Many Telco/RSPs also send out letters to all or a lot of the households in these areas trying to attract customers and you may have received one of these.


Thanks. This is what I need to investigate because I’ve spoken to my provider, TPG, and they say that I do not need to do anything as I’m connected through their independent NBN-like service. I guess I’d better speak to NBN again.


If you are on TPG’s own independent service just like Telstra and Optus have (they all have different names) you don’t have to worry as they are what are called “dark fibre” and are not affected by NBN.

While the link I am providing is from their business links it is pretty much the product.