An elderly relly (82) is a already in a tiz over the NBN although nothing has happened. He will not get a computer but realises some of their uses, he gets a friend to google for information for him while he hangs on the phone and takes notes (?!). He is terrified of the prospect of his landline being replaced, he already hates the NBN although he has had very little to do with them, they have not started the process in any way and have had no chance to mess up yet but the idea that change will come some time in the future fills him with dread.
He knows that the fixed line will be replaced by a different kind of wire and it will have a modem. The disquiet this brings on suggests that somebody told him these plastic boxes will steal your soul come Walpurgis night. I cannot see any way that the NBN (or anybody) will ever make him happy about this unless they announce policy has reversed and that nothing will change, even then he would grumble about having his peace (or piece) of mind disturbed. Not all the challenges of implementing new technology are technical and organisational.